If you’ve bought an app but later decide that you no longer want it, you can use the feature called “Restore Purchase” to get a full refund. The Restore Purchase feature is available on the App Store and iTunes for iOS devices. Restoring a purchased item will not reactivate expired subscriptions or start a new purchase. It also won’t give you a refund if you’ve already paid for it.

Restoring purchases gives you a refund

If you’ve ever made a mistake and wished you could get a refund for an in-app purchase, restoring it may be the answer. Restoring purchases gives you the option to restore any purchases made through iTunes or the App Store. While this isn’t an option for all purchases, it does allow you to keep your subscription or in-app purchase. Just make sure to remember that it will not re-subscribe you if you’ve already cancelled the subscription or if you’ve reached the expiration period. If you’ve made a mistake and want a refund for your purchase, you can easily restore the purchase from iTunes or your e-mail.

Restoring purchases also lets you reactivate content you’ve already bought, if you’ve purchased an issue and now want to download a different version. You’ll have to make sure you’re logged into your account when you do this to make sure the purchase is yours. You can only restore a purchased issue if it was made using the same account as the one you originally used to make the purchase.

In-app purchases can be restored through an Apple ID. Apple requires developers to include this button within their apps, so make sure you check the setting menu to make sure it’s there. If the button isn’t there, check the email and try searching for it. If the in-app purchase was made using your Apple ID, you can also get a refund by restoring the purchase. If the restore fails, the app will send you an error message.

Transferring purchases between identified App User IDs

If you’ve merged anonymous and identified App User IDs, RevenueCat will merge them into a single customer profile and treat them as one. When a customer uninstalls an App, the app automatically transfers the purchase receipt to the anonymous user. RevenueCat will return an error if the App User ID attempting to restore the purchase is not the same as the original App User ID. Similarly, RevenueCat can’t re-enable alias behavior once switched to Transfer Purchases.

If you made a purchase on a mobile device, the default behavior is to transfer purchases between identified App User IDs. This ensures that each customer has access to the content they purchased. However, this behavior can be problematic if you purchased a subscription for a service that only supports one App User ID. Suppose, for example, that UserA purchases a subscription for an app. Two days later, UserB logs into the same App and makes a purchase. In that case, UserA’s transaction is restored to the new account and UserB has access to the subscription.

Transferring transactions do not give you a refund

There are a few reasons why a Transferring transaction doesn’t give you a refund. First, the transaction originated through a merchant account that is no longer active. Second, the bank that issued the payment has trouble routing the refund. It may try to mail the customer a check or return the funds to the merchant account. Third, the transaction was initiated through an internet site or mobile application. If this is the case, it’s time to contact your financial institution and request a refund.