RockAuto is a US-based online auto parts and body parts store. It has a catalog with parts from more than 300 manufacturers. The website has an outdated design, but it has a search tool that makes it easy to find the parts you need. It is a registered US company with headquarters in Wisconsin.
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Can RockAuto be trusted?
RockAuto is a company that sells original auto parts. However, customers have mixed opinions on their quality. Some complain that RockAuto provides the wrong parts, and some say that the company is not helpful when problems arise. The customer service department at RockAuto is not easy to reach, and it is difficult to get in touch with a representative.
RockAuto is a large company, and is an authorized dealer for numerous car brands. Although their website is difficult to navigate, they are active on several social media platforms. RockAuto also claims to be a legitimate US company with headquarters in Wisconsin. The company has been around for over twenty years, so they are well-established. However, the company’s business model is flawed. It does not pay attention to customer service, which can lead to problems.
Customers should take care to check the “About Us” button on the website. This serves as a help page, and offers helpful suggestions. It also lists the company’s contact details. You can also find their privacy policy.
Does RockAuto sell defective parts?
If you are not satisfied with the quality of the parts you bought from RockAuto, you can return them for a refund or exchange. However, you must ensure that the product is unused and in its original packaging. If you receive a defective part, you should not open it and contact the customer service department right away to initiate an exchange or refund. The company’s customer support team is available to assist you by phone or email, so you can get in touch with them anytime. You may also write a letter to RockAuto Corporate Headquarters stating your concern. The letter should include your order number and explain why you need an exchange. RockAuto has the right to deny your exchange or refund request.
Although RockAuto is a retail store and not a manufacturer, it may sell defective parts. As with any other auto parts supplier, it is possible that you will purchase a part that doesn’t work or is defective. If this is the case, it is best to choose OEM parts because they are manufactured by the same factory and to the same specifications. Don’t settle for knockoff products as they are usually cheaper, but are of inferior quality.
Are RockAuto parts new or used?
RockAuto is a popular online automotive parts supplier that carries a huge range of car parts. The company sources parts from car manufacturers all over the world. They offer a variety of quality parts at a low price. However, there are a few things you should know before buying a part from RockAuto.
RockAuto offers a 30 day return policy for parts. However, it is difficult to contact them and the company charges a restocking fee. Before you purchase RockAuto parts, make sure you research the part number and vehicle to ensure it will fit your vehicle. RockAuto does not offer an affiliate program, but it does offer a discount program for repeat customers. Customers who are loyal to the company are automatically sent a 5% promotional code for their next purchase.
Another thing to consider when buying RockAuto parts is the shipping cost. Some users have reported receiving the wrong parts. This has prompted some of these users to switch to other online auto parts stores, such as Advanced Auto Parts and AutoZone. However, these two stores do not offer the same prices as RockAuto.
Who is RockAuto owned by?
RockAuto is a private company that sells car parts and body parts. The company has been around for more than twenty years and is an authorized dealer of many brands. The company operates a well-maintained online store and ships orders worldwide. Its website is available in several languages, including Spanish, French, German, and Dutch. Customers may also contact RockAuto’s customer service representatives if they have questions or need assistance. The company is headquartered in Madison, Wisconsin, with additional offices in Illinois and Arizona.
There are several reasons to shop at RockAuto, but one of the biggest is the variety of car parts available at good prices. In addition to great prices, RockAuto offers expert parts help and a blog with helpful information. The company also has a good return policy. However, there are a few problems with RockAuto, including a difficult-to-use website and a long wait for delivery.
Customers may receive discounts on auto parts and accessories by using RockAuto’s app. Once they’ve registered with RockAuto, they can enter a promo code in the ‘how did you hear about us?’ line on the checkout page. The discount will be deducted from the total price. However, remember that the coupon code must only contain a single letter; any other characters will result in your order being rejected. Also, customers must use the code online; phone orders will not qualify for the discounts.
How long does it take RockAuto to ship?
When placing an order with RockAuto, you can expect your package to arrive within two to four business days, depending on the store you choose and your shipping preference. If you are purchasing multiple items, the company will combine them into one box and charge you only for the total weight. In addition, the shipping service will notify you if a package is damaged on arrival and take photos of the damaged item.
RockAuto ships internationally. You can place an order online and choose the shipping method at checkout. They ship through FedEx, DHL, and USPS. You can also track your order on their website to find out when it will arrive. You can also use a coupon code to receive additional cash for your purchase.
To order from RockAuto, first decide which parts you need. The site has a comprehensive list of car parts and accessories. You can filter your search by make, model, engine size, and price. Then, select the “Choose for Me to Minimize Cost” box or “Alternate” box to select multiple parts for one order. Using this feature can save you time and money because RockAuto groups parts with similar products in your cart.
Can you return parts to RockAuto?
If you’re unhappy with your RockAuto purchase, you can request a refund or exchange. The RockAuto website makes it easy to file a return claim. You can get a shipping label online and print it. You can then drop off your return at your local post office. If you’re unsure about the process, contact customer service for assistance.
You can return your purchase within 30 days. After that, you’ll have to pay for the return shipping. If you purchased a gift certificate, you can also return the items within 30 days. To return items, you’ll need to include your return tracking number. RockAuto will then send you the replacement part and notify you of the arrival.
The RockAuto FAQs can provide valuable information about choosing the right parts. They answer questions such as how to compare parts, which parts are best for your vehicle, and what’s included with each part. The FAQs can also help you determine whether the replacement parts you receive are similar to the ones that came with your car. If you are unhappy with a part, you can return it for a refund or exchange.
Did RockAuto go out of business?
RockAuto is one of the leading online sellers of car parts. The company serves millions of customers in the United States and around the world. It is owned by the Taylor family, which is known for its hard work, innovation, and dedication to the needs of their clients. They also offer great prices on their products and free shipping.
RockAuto has an extensive product line and top-notch customer service. Their technicians are available all the time, and they also offer a 100% satisfaction guarantee. Tom and Jim Taylor, the company’s co-founders, opened the company in 1999 after years of working for car companies. They were both car enthusiasts who wanted to start an online auto parts company that offered high-quality automobile parts at affordable prices.
One reason why RockAuto’s prices are lower is because the company is small, with few employees and a very efficient central office. The staff at RockAuto is smart, which makes it a valuable asset. They also have a great IT department and negotiate well with manufacturers. The company is also well-known for having a top-notch e-store and catalog system. While RockAuto’s prices are not always the lowest, the prices they offer are generally more affordable than those of bigger auto parts retailers.
Where are RockAuto parts made?
RockAuto is one of the largest online car parts suppliers, serving millions of clients in the United States and around the world. The company is family owned and operated, and its history is rich with inventions, hard labor, and a commitment to customers. In addition to providing parts, RockAuto also offers a wide variety of automotive accessories and other items.
RockAuto’s vast inventory is made up of parts from hundreds of different companies. They offer a wide range of products and are committed to giving the best customer service. Their 24/7 technical support staff is ready to help you with any questions you have, and all of their parts are backed by a full 100% satisfaction guarantee. The company was founded in 1999 by Jim Taylor and Tom Taylor, two Detroit natives who grew up working in factories owned by GM and Chrysler.
Customers have largely positive reviews of RockAuto parts. While some customers have complained of part compatibility issues, most have been satisfied with their purchases. RockAuto’s prices are comparable to those of major parts stores, and there’s no middleman, so the quality is the same. Customers can choose between brand name and budget name parts to suit their budget. It is worth noting, however, that budget name parts often have a lower quality.
