If your Xbox 360 is telling you that the tray is open when you insert a game, there are several possible fixes. The first step is to unplug your console and remove all peripherals. If the power brick does not change color, you may need to turn off the console and plug it back in. Now, you can check the console for an Open Tray error code. After you have determined the root cause, you can proceed to fix your Xbox.
If the disc tray is open when you insert a game, it may be because the Xbox 360 is not recognising the disc. This error can be caused by an incorrect calibration of the disc tray controller. In case the Xbox 360 is still under warranty, you can send it back to Microsoft to get it repaired. Alternatively, you can manually close the tray. If you have a warranty on your Xbox 360, you can contact Microsoft for repair.
The Xbox 360 disc tray is made up of two parts. The first part is a laser. This laser reads the disc. While putting a game in the disc tray, you must not push the disc into the console. The upper portion of the laser is in contact with the disc, so be careful not to force the tray into the console. Once you do this, your Xbox 360 should work properly again.
The second part is the disc tray. There is a laser inside that reads the disc. The laser is located at the upper edge of the console, so you should avoid touching it. The disk tray should always be closed and not touched, otherwise the Xbox 360 will think it does not recognize the disc. Attempt to clean the disc with a solution that will help your Xbox 360 fix the error.
The third step is to try to clean the laser. Usually, this error is caused by a dusty or faulty laser. If the laser is clean, then the Xbox 360 will no longer display the message “Open tray when game is inserted”. A better solution is to gently squeeze the disc into the Xbox’s disc tray and wait for it to read. If the tray isn’t in its proper position, you may need to remove it.
If the Xbox 360 says open tray when game is inserted, it is unable to read the disc. The error occurs because the laser is not getting read by the game. It believes that there is no disc in the receptacle because the system cannot read the disk. A simple solution to the problem is to clean the disc. If this doesn’t solve the problem, you can try to plug the console back in and try again.